Frequently Asked Question
Additional recipients when creating a ticket
Last Updated 6 years ago
Your mails to our trouble ticket system will automatically create a new ticket, unless you send them as a reply to your ticket.
We arrange the tickets internally to the available colleague/s. Therefore please address your fault reports exclusively to this specific address, and do not address further recepients in our company.
When you add further recepients in our company, maybe because they could assist you in the past, this will not accellerate the process. In order to prevent double processing, such incidents require additional internal arrangements, which may eventually cause delayed processing.
We trust in your understanding and thank you for your kind consideration.
We arrange the tickets internally to the available colleague/s. Therefore please address your fault reports exclusively to this specific address, and do not address further recepients in our company.
When you add further recepients in our company, maybe because they could assist you in the past, this will not accellerate the process. In order to prevent double processing, such incidents require additional internal arrangements, which may eventually cause delayed processing.
We trust in your understanding and thank you for your kind consideration.